Teacher management in refugee settings: UNRWA schools in Jordan

In crisis and displacement situations, the role of teachers is particularly significant; they are the ‘key to successful inclusion’ and are sometimes the only educational resource available to students. Teachers are a source of continuity in students’ disrupted lives; they play a key role in developing their social and emotional skills and in protecting and supporting their scholastic success. However, teachers working in refugee contexts are unable to play this crucial role without appropriate support and training to be able to handle the often overcrowded, mixed-age and multilingual classrooms.

This report aims to build an understanding of how elementary-level teachers are managed in schools run by the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) in Jordan, in order to support effective teacher management in refugee settings, and improve teacher status, motivation, well-being, and effectiveness.